Category Support Center

Lost 2-Factor Authentication

2-Factor Authentication includes 「Enable Email」, 「Enable SMS」,「Enable Google authenticator」to protect your account safety. 【Securing Your Pionex Account】 This article will show you the solution when one of your authentications can not receive the verification code. Usually, the reasons would be…

How to Deposit on Pionex 【App】

If you already hold cryptocurrency assets, you can use the withdrawal function on external wallets/platforms to withdraw cryptocurrency to your Pionex account. Cryptocurrencies are transferred via “addresses”. Please follow the steps below and deposit crypto to your Pionex account successfully:…

Securing Your Pionex Account

Pionex has prepared a list of 8 recommendations for how to improve the security of your Pionex account. See our list below: 1. Use a unique email address and password for your account 2. Getting KYC (Identity) verified of your…