What is an Emergency Contact? Protecting the safety of your assets is our top priority. By setting up an emergency contact, you can designate someone you trust. If your account stays inactive for a certain period, we will first try…
Currently, Pionex has update the Account function that make you can more easily and clearly to know the average cost price of your holding crypto. Since it is a newly launched function, the cost price in the account use the…
Pionex has recently launched the Alchemy virtual account bank transfer payment method. Compared to the previous SEPA route, SEPA Instant has been added which allows for faster payment and no need for a reference code. It offers better pricing and…
Introducing our new transfer method, BetcatPay, which allows you to purchase USDT using Brazilian Real, and free of charge! Enjoy a smooth transaction process that completes in as little as 3 minutes. Jumpstart the crypto journey with your first purchase…
1. Sign in and Choose “Express” Log in to our official website（Pionex | Bitcoin Ethereum Auto buy low and sell high | Free Crypto Trading Bot ）, and you can find “Buy Crypto” in the menu. Click “Express” to proceed.…
About the Program Safety and security are our top priorities at Pionex. To eliminate the system vulnerabilities and further improve Pionex services, Pionex launched the vulnerability bounty program for all security researchers. We will evaluate all reported security issues based…
Please notice: After deleting an account, the information that you delete is also suspended for re-bind, KYC, and registration within 30 days after deleting. How to delete The path on the Web: “Personal avatar” → “Account Settings” → “Delete Account”…
If you’d like to generate a tax report for your crypto transactions, or simply view how much you’ve made on Pionex this year, CoinLedger is a great, easy-to-use option. With CoinLedger, calculating your crypto taxes is simple. Follow the steps…
There are usually the following reasons why cannot able to log in. Please check them one by one. Wrong Account Pionex accounts can be registered with an Email or phone number as an account. And if you have multiple accounts,…
2-Factor Authentications include “Enable Email”, “Enable SMS”, and “Enable Google authenticator”. These authentications are designed to protect your account safety. 【Securing Your Pionex Account】 This article will show you the solutions when one of your authentications can not receive the…
APP: Click “Account” -> “Settings” -> “Security” -> “Identity verification” Web: Click your profile avatar on the top-right of the page then into “Account settings” -> “KYC” -> “Check detail” If you see Failed to pass the verification, please click…
Getting KYC verified is the important step to trading in the Crypto Market, you may refer to【What is identity verification? (KYC)】to understand why this is necessary. The Path on Pionex App： Login to your Pionex account on the App, Select…
In order to facilitate users to quickly and clearly view the distribution of account assets and funds, this article will focus on the Pionex APP “Account” and “History Orders” pages to explain how to fully understand the asset overview and…
If you want to change or disable one of the authenticator verification of your account. It is required to bind SMS/Email and Google 2FA at the same time. And you can follow the steps below to self-service disable the authenticator.…
Please notice: After deleting an account, the information that you delete is also suspended for re-bind, KYC, and registration within 30 days after deleting. How to delete The Path on App “Account” — “Settings” — “Profile” — “Delete account” and…
Finish KYC identity verification on Pionex can increase your account security level and the daily withdrawal limit to your account.At the same time, you are available to open the service to buy crypto with a credit card. There are two…
VIP Privileges Please Notice： VIP levels will separate into eight classes (VIP1 – VIP8). The VIP level is based on the rolling 30-day cumulative trading volume. The user VIP level is automatically updated daily at 04:00:00 (UTC) to the corresponding…
Welcome to explore the powerful trading bots with us. With Pionex’s fully automated 24/7 trading bot tool, you can trade intelligently and manage your funds without fear. How to register an account on Pionex? We provide Web and App versions…
For your account’s safety, you won’t be able to withdraw 24 hours after resetting your password. APP version Click “Forgot Password” below Sign in, enter your account information (mobile phone number/email) with the new password you want to set and…
If you deposit Crypto to Pionex through an external exchange/wallet, but you have not received the cryptocurrency from Pionex, you can confirm whether the withdrawal record in the external exchange/wallet is “Completed.” In addition, you can check the withdrawal process…
Regarding the withdrawal process, you can check the current status of the withdrawal through the following information: WEB: Pionex home page > Wallet > Withdraw > Check the order status in the withdrawal history APP: Pionex APP > Account >…
If you have uninstalled the Google Authenticator, replaced the mobile device, reset the system, etc., the original connection would be invalid, and your Google verification(2FA) code will not be available. At this time, you need to restore your old connection…
Crypto scams are emerging as the market becomes more popular. Pionex encourages users to be cautious and take the necessary actions to protect themselves from falling victim to these scams. Common cryptocurrency scams Scammers are using new ways to find…
If you already hold cryptocurrency assets, you can use the withdrawal function on external wallets/platforms to withdraw cryptocurrency to your Pionex account. Before depositing, please make sure which coin and network you want for the transfer. For example, If you…