2-Factor Authentications include “Enable Email”, “Enable SMS”, and “Enable Google authenticator”. These authentications are designed to protect your account safety. 【Securing Your Pionex Account】 This article will show you the solutions when one of your authentications can not receive the…
If you want to change or disable one of the authenticator verification of your account. It is required to bind SMS/Email and Google 2FA at the same time. And you can follow the steps below to self-service disable the authenticator.…
If you have uninstalled the Google Authenticator, replaced the mobile device, reset the system, etc., the original connection would be invalid, and your Google verification(2FA) code will not be available. At this time, you need to restore your old connection…
You may bind Google Authenticator as the following steps: For the App version, check here 1. Click your Avatar on Pionex.com > “Account settings” > “Google Authenticator” > “Set” 2. Install the [Google Authenticator] App on your mobile. 3. Open…
You may bind Google Authenticator as the following steps: For the Web version, check here 1. Open the Pionex APP and click “Account” > “Settings” > “Security” > “2-Factor authenticator” > “Google Authenticator” > “Download”. 2. Input your email/SMS verification…
If you cannot receive the SMS verification code, please check whether the following conditions exist: 1、Setting the numbers as SMS blacklist Solution: Pionex’s SMS channel may be shared with other providers, please confirm whether the number for sending SMS verification…
If you cannot receive the email verification code, please check whether the following conditions exist: 1. Logged in to the wrong accountSolution: Check your email or SMS for a verification code for registration. If not, it means that you have…
If you get a “2FA code error” when entering the Google Authentication code, please try the following methods: Synchronization time: For the iOS system, please set the system time zone of your phone (if there is still show error, could…