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Pionex Support

How to Whitelist Pionex Emails

If you find that your email service provider is pushing Pionex emails into your spam folder, you can follow the below instructions to whitelist Pionex’s email addresses. Gmail 1. Log in to your Gmail account and go to [Settings] – [See all settings].…

Crypto Withdrawal Fees on Pionex

What are crypto withdrawal fees? Withdrawal transactions to crypto addresses outside of Pionex typically incur a “transaction fee” or “network fee”. This fee is not paid to Pionex but to miners or validators, who are responsible for processing the transactions and securing the…

How to Solve 2FA Code Error

If you get a “2FA code error” when you enter the Google Authenticator code, please try the following methods: Synchronization time: For the iOS system, please set the system time zone of your phone (if there is still show error,…

How to Export Transactions History CSV

Please use your Pionex account (the email you used when registering) to send an e-mail to service@pionex.com with the subject “Apply for export of transactions history csv “, and the content of the e-mail needs to specify the time period of the…

How to Reset Google Authenticator

Hi there, Please update your Pionex APP to the latest version first “Android” (Android): Through the official website link: Download the APK and install it. “Apple” (iOS): Through the official website link: Find the Testflight version and install…

Tutorials – Buy Crypto

Log in to our official website(www.pionex.com), you can find “Buy Crypto” in the menu bar, then select “Credit Card”. Currently, our purchase service is powered by the Third-Party Service Provider such as Simplex. Before making a purchase, you need to…