Please notice: After deleting an account, the information that you delete is also suspended for re-bind, KYC, and registration within 30 days after deleting. How to Delete an account on Web 1. After logging in to your Pionex account, click…
There are usually the following reasons that cannot able to log in. Please check them one by one. Wrong Account Phone numbers and Emails could be registered as different accounts. If you have mutiple Pionex accounts, please check whether the…
2-Factor Authentication includes 「Enable Email」, 「Enable SMS」,「Enable Google authenticator」to protect your account safety. 【Securing Your Pionex Account】 This article will show you the solution when one of your authentications can not receive the verification code. Usually, the reasons would be…
APP: Click “Account” -> “Settings” -> “Security” -> “Identity verification” Web: Click your profile avatar on the top-right of the page then into “Account settings” -> “KYC” -> “Check detail” If you see Failed to pass the verification, please click…
Getting KYC verified is the important step to trading in the Crypto Market, you may refer to【What is identity verification? (KYC)】to understand why this is necessary. The Path on Pionex App： Login to your Pionex account on App, Select “Account”…
This article will take the App version as an example to let you know quickly how to view your account assets and allocate funds. You can check “My Wallet” and “History” to totally understand every detail of the usage of…
If you want to change or disable one of the authenticator verification of your account. It is required to bind SMS/Email and Google 2FA at the same time. And you can follow the steps below to self-service disable the authenticator.…
Please notice: After deleting an account, the information that you delete is also suspended for re-bind, KYC, and registration within 30 days after deleting. Log in to your Pionex account on the App version, Press the “Account” at the bottom…
Finish KYC identity verification on Pionex can increase your account security level and the daily withdrawal limit to your account.At the same time, you are available to open the service to buy crypto with a credit card. There are two…
VIP Privileges Please Notice： VIP levels will separate into eight classes (VIP1 – VIP8). The VIP levels are based on the cumulative trading volume of each month. The user VIP level will automatically be updated monthly to the corresponding level.…
