Currently, Pionex has update the Account function that make you can more easily and clearly to know the average cost price of your holding crypto. Since it is a newly launched function, the cost price in the account use the…
Please notice: After deleting an account, the information that you delete is also suspended for re-bind, KYC, and registration within 30 days after deleting. How to delete The path on the Web: “Personal avatar” → “Account Settings” → “Delete Account”…
There are usually the following reasons why cannot able to log in. Please check them one by one. Wrong Account Pionex accounts can be registered with an Email or phone number as an account. And if you have multiple accounts,…
In order to facilitate users to quickly and clearly view the distribution of account assets and funds, this article will focus on the Pionex APP “Account” and “History Orders” pages to explain how to fully understand the asset overview and…
Please notice: After deleting an account, the information that you delete is also suspended for re-bind, KYC, and registration within 30 days after deleting. How to delete The Path on App “Account” — “Settings” — “Profile” — “Delete account” and…
VIP Privileges Please Notice： VIP levels will separate into eight classes (VIP1 – VIP8). The VIP level is based on the rolling 30-day cumulative trading volume. The user VIP level is automatically updated daily at 04:00:00 (UTC) to the corresponding…
Welcome to explore the powerful trading bots with us. With Pionex’s fully automated 24/7 trading bot tool, you can trade intelligently and manage your funds without fear. How to register an account on Pionex? We provide Web and App versions…
For your account’s safety, you won’t be able to withdraw 24 hours after resetting your password. APP version Click “Forgot Password” below Sign in, enter your account information (mobile phone number/email) with the new password you want to set and…
To export your transaction history data, follow these steps in your Pionex account: Mobile app operation step 1. Log in to your Pionex account and click [Pionex] – [More] – [More] – [Help Center] – [Export transactions history]. 2. Select…
Find coins returned after closing a Pionex bot without selling. Check Primary Account balances, occupation records, settlement status and closing history.
Learn Pionex Leveraged Token fee treatment, why old market-maker guidance is obsolete, and where to verify fixed fees and VIP eligibility before trading.
An invalid USDT address usually means the address, selected blockchain network or receiving platform details do not match. Stop and verify every field before sending.
Compare USDT ERC20 and TRC20 deposits on Pionex, learn why sender and receiver networks must match, and how to prevent or respond to a wrong transfer.
Learn how long a Bitcoin deposit can take on Pionex, how to check confirmations and the TXID, and what to do when a confirmed deposit is not credited.
Answer You can request history of your transaction for tax purposes by requesting the transaction history through our support at
[email protected] . Since trading using bot will having a very high frequency, the data history only accessible through requesting it…
Safely fix a Pionex-to-Coinbase USDT invalid-address error by matching the token, network and deposit address before sending, then test with a small amount.
Answer All of people in the world can use Pionex, but there might be several restriction. For example, U.S. resident cannot trade leveraged token inside Pionex. But for spot market, it is available for everyone.
Export Pionex trading history as a CSV from the app or web. Follow the current download steps, timing and limits, then prepare records for CoinTracking.
Deleted Pionex from Google Authenticator? Follow the current reset path for signed-in or locked-out accounts and protect your account during recovery.
Safely find the Pionex Dust Collector on app and web, learn which balances qualify, convert eligible small assets to USDT and check conversion history.
Reset Google Authenticator on Pionex if you lose access, follow the correct web or app recovery path, and understand review and withdrawal restrictions.
Learn why Pionex shows frozen or occupied USDT, how to find the bot or open order using it, when funds are released, and when to contact support safely.
Learn why a Pionex TestFlight build expires after 90 days, what happens to the beta app, and how to install a current build or stable App Store version.
Lost access to Pionex Google Authenticator or its QR setup key? Use the correct official reset route for your sign-in status and protect your account.