Why Can’t I Receive SMS from Pionex?

The mobile phone network may be congested and you may not be able to receive the SMS verification code. Please try again after 5 minutes.

Also, you can check by following steps:

  • Ensure your mobile phone has a good network signal.
  • Disable your anti-virus and/or firewall and/or call blocker apps on your mobile phone that might potentially block our SMS verification code.
  • Restart your mobile phone.
  • Try voice verification by a phone call instead.
  • Reduce the frequency of operation, and do not repeatedly click the “Send” button until you receive the SMS verification code.

If the above steps still can not solve your problem, please contact our online customer service.