Regarding the withdrawal process, you can check the current status of the withdrawal through the following information:
WEB: Pionex home page > Wallet > Withdraw > Check the order status in the withdrawal history
APP: Pionex APP > Account > History > Withdrawal > Check the withdrawal process
Withdrawal status and corresponding situation
- Reviewing: Your withdrawal is still being reviewed, and we will process your withdrawal after the review is completed.
If your withdrawal has been under review for more than 15 minutes, please contact Pionex customer service, and we will process it for you as soon as possible.
- Processing: We are preparing to execute your withdrawal.
If your withdrawal has been under process for more than one hour, please contact Pionex customer service, and we will process it as soon as possible.
- Completed: Your withdrawal has been processed, and you can check the status on the blockchain (network) through the link of “Transaction ID.”
If the blockchain (network) status shows success/completed, but you have not received the transfer, please contact the external exchange/wallet for further assistance.
If your withdrawal has exceeded the expected processing time mentioned above, please provide the following information and contact our live chat or email [email protected]:
- Pionex account (mobile phone/email used for registration)
- Withdrawal currency name, withdrawal amount, selected chain (network)
- Screenshot of the details of the withdrawal record
We will check the progress of the withdrawal for you as soon as possible after receiving it.