How to Protect Your Pionex Account from Scam

Crypto scams are emerging as the market becomes more popular. Pionex encourages users to be cautious and take the necessary actions to protect themselves from falling victim to these scams.

Common cryptocurrency scams

Scammers are using new ways to find their next target, we, therefore, recommend you to stay alert to possible scams at all times. Here are some common examples:

Scammer on Twitter

Scammers are constantly impersonating official Pionex Twitter accounts by replying to our tweets, posting their own tweets, or even direct messaging Twitter users.
We will never ask you to do anything that seems suspicious, such as deposit your assets into a specific address in return for gifts or a chance to multiply your assets.
You will lose your assets if you do this!

Scammer on Telegram

If you’ve experienced a problem or issue, you should submit a support ticket or chat with the Support team through the Live chat on Pionex.
The chat is currently available on our Pionex mobile app for iOS and Android and also on our official website

1. Fake lotteries and giveaways
Scammers may pretend to be from the Pionex team and ask you to send funds to an unknown wallet address as part of a lottery or giveaway. Never send funds to any unknown address. Blockchain transactions cannot be reversed once confirmed. You might not be able to recover your funds.

2. Impersonating official Telegram handles
Scammers may impersonate official Pionex Telegram handles or pretend to be persons you know. For example, they may mix upper and lowercase letters in their usernames to make them look extremely similar to genuine ones. Always verify the identity of the other party you are talking to before sharing any personal information. If you wish to speak to Pionex customer service, please use the Live Chat function on the official Pionex website.

3. Liquidity mining scams
Scammers may contact you on Telegram offering profitable liquidity mining opportunities. Typically, they will direct you to a website with fake profit data to convince you to invest. Once you connect your wallet or transfer funds to the website’s wallet, scammers will drain your assets from your account.

Phishing attack

Phishing is a fraudulent attempt to obtain sensitive information, such as your username, password, and 2FA code, by disguising it as Pionex emails, fake websites and social media accounts, instant messages, etc. Phishing attack protection requires effort by both users and Pionex. Here are some of the steps you can take to protect yourself:

  • Enable Two-Factor Authentication (2FA), such as Google Authenticator, and SMS. Never disclose your secret keys to anyone or on any website;
  • Always upgrade your browser to the latest version as they will warn users of phishing or unsafe high-risk websites;
  • Always log in to Pionex through the official website. We also recommend you check and verify whether the domain name is *

If you attempt to input any account information on the fake website, please reset your Pionex account password immediately.

Fake law enforcement messages

Scammers might also impersonate law enforcement authorities and ask you to take immediate action, or your account will be frozen. For example, they would say that your account has received funds from illegal sources and is being investigated for money laundering. You will be asked to disclose sensitive information about your account or transfer funds to the scammer’s account to “verify” your identity. When you receive these messages, do not reply or disclose your account information. Please note that law enforcement authorities will not contact you directly on the grounds that your account is at risk of money laundering, nor ask for your password or make a transfer to unknown accounts.

Security Tips

Whitelist Pionex email addresses

And most importantly, you should:

  • Never share your password with anyone;
  • Never return any calls from someone claiming to be a Pionex employee or Pionex Support team;
  • Never send money to anyone claiming to be a Pionex employee;
  • Enable Two Factor Authentication (Google Authenticator, SMS Authentication).

For more information on how to protect your account, you may visit:

Securing Your Pionex Account