Pionex has prepared a list of 8 recommendations for how to improve the security of your Pionex account. See our list below: 1. Use a unique email address and password for your account 2. Getting KYC (Identity) verified of your…
Regarding how to withdraw Crypto, you need to confirm the token and network you want to withdraw from Pionex to an external exchange You can select the token you want to withdraw on Pionex’s withdrawal page, which lists all the…
If you cannot receive the SMS verification code, please check whether the following conditions exist: 1、Setting the numbers as SMS blacklist Solution: Pionex’s SMS channel may be shared with other providers, please confirm whether the number for sending SMS verification…
If you cannot receive the email verification code, please check whether the following conditions exist: 1. Logged in to the wrong accountSolution: Check your email or SMS for a verification code for registration. If not, it means that you have…
If you find that your email service provider is pushing Pionex emails into your spam folder, you can follow the below instructions to whitelist Pionex’s email addresses. Gmail 1. Log in to your Gmail account and go to [Settings] – [See all settings].…
If you get a “2FA code error” when entering the Google Authentication code, please try the following methods: Synchronization time: For the iOS system, please set the system time zone of your phone (if there is still show error, could…
Pionex has provided purchase crypto with fiat currency (You need to pass KYC LV.2 first) Web Buy crypto – Express You can use your fiat currency to purchase cryptocurrency on the Purchase page. Currently, we provide USDT for purchasing. Meanwhile, Fiat that…
Pionex deposit availability depends on the exact token, contract, network, wallet support and maintenance status. Learn how to verify a safe route now.
A Pionex deposit sent on the wrong network may not be recoverable. Learn the official recovery steps, evidence to collect and support scams to avoid now.
Pionex migrated MATIC to POL. Learn how to verify the current Polygon asset, network, address and Coinbase withdrawal support before making a deposit.
If a closed Pionex bot returns BTC, you can convert it to USDT with an available Swap or BTC/USDT spot order. Check the preview, fees and slippage first.
Check the live Pionex withdrawal page to see whether AXS and the wallet's required network are currently supported. Match asset, network and address exactly.
TRX/BTC uses BTC as the quote currency, so a USDT balance cannot fund it directly. Check the live pair, compare TRX/USDT and avoid unnecessary conversions.
XCH trading availability does not guarantee live deposit or withdrawal support. Check the Pionex wallet screen, network status and safe alternatives first.
BUB was described in 2021 as a Pionex internal reward and fee-rebate token. Do not assume it remains active; verify current account and product terms.
Legacy Pionex Lite guidance treated ETH as a separate balance that required a transfer to Pionex. Learn what to verify before moving any current balance.
Pionex referral eligibility does not guarantee an immediate commission. Check code binding, valid-user rules, fee-generating trades and current payout records.
A Pionex stop-limit sell places a limit order after a trigger is reached. Learn how trigger and limit prices differ, why fills are not guaranteed and key risks.
Pionex trade and withdrawal minimums vary by asset, market, network and current rules. Check the live order panel, withdrawal page and fee information first.
If a Pionex USDT ERC20 deposit address is missing, stop before sending funds. Check asset, network support, address status and current deposit notices.
Answer You can reach us at
[email protected] and dont forget to put subject with your problems. You also can reach our daily admins at our telegram group t.me/pionexEN , make sure you only ask inside the group. Admin will never…
A multi-exchange USDT-to-USDC route may reduce one fee but adds trades, networks and platform risk. Compare the complete cost and support before sending.
Send a Pionex bot or feature idea through official Live Chat or a support request. Learn what details to include and how to avoid fake social-media support.
If the Pionex app rejects a long password, update the official app, check autofill and account details, then use the current official password-reset flow.