You may bind Google Authenticator as the following steps: For the Web version, check here 1. Open the Pionex APP and click “Account” > “Settings” > “Security” > “2-Factor authenticator” > “Google Authenticator” > “Download”. 2. Input your email/SMS verification…
Pionex has prepared a list of 8 recommendations for how to improve the security of your Pionex account. See our list below: 1. Use a unique email address and password for your account 2. Getting KYC (Identity) verified of your…
Regarding how to withdraw Crypto, you need to confirm the token and network you want to withdraw from Pionex to an external exchange You can select the token you want to withdraw on Pionex’s withdrawal page, which lists all the…
If you cannot receive the SMS verification code, please check whether the following conditions exist: 1、Setting the numbers as SMS blacklist Solution: Pionex’s SMS channel may be shared with other providers, please confirm whether the number for sending SMS verification…
If you cannot receive the email verification code, please check whether the following conditions exist: 1. Logged in to the wrong accountSolution: Check your email or SMS for a verification code for registration. If not, it means that you have…
If you find that your email service provider is pushing Pionex emails into your spam folder, you can follow the below instructions to whitelist Pionex’s email addresses. Gmail 1. Log in to your Gmail account and go to [Settings] – [See all settings].…
If you get a “2FA code error” when entering the Google Authentication code, please try the following methods: Synchronization time: For the iOS system, please set the system time zone of your phone (if there is still show error, could…
Pionex has provided purchase crypto with fiat currency (You need to pass KYC LV.2 first) Web Buy crypto – Express You can use your fiat currency to purchase cryptocurrency on the Purchase page. Currently, we provide USDT for purchasing. Meanwhile, Fiat that…