To export your transaction history data, follow these steps in your Pionex account: Mobile app operation step 1. Log in to your Pionex account and click [Pionex] – [More] – [More] – [Help Center] – [Export transactions history]. 2. Select…
You may bind Google Authenticator as the following steps: For the App version, check here 1. Click your Avatar on Pionex.com > “Account settings” > “Google Authenticator” > “Set” 2. Install the [Google Authenticator] App on your mobile. 3. Open…
You may bind Google Authenticator as the following steps: For the Web version, check here 1. Open the Pionex APP and click “Account” > “Settings” > “Security” > “2-Factor authenticator” > “Google Authenticator” > “Download”. 2. Input your email/SMS verification…
Pionex has prepared a list of 8 recommendations for how to improve the security of your Pionex account. See our list below: 1. Use a unique email address and password for your account 2. Getting KYC (Identity) verified of your…
Regarding how to withdraw Crypto, you need to confirm the token and network you want to withdraw from Pionex to an external exchange You can select the token you want to withdraw on Pionex’s withdrawal page, which lists all the…
If you cannot receive the SMS verification code, please check whether the following conditions exist: 1、Setting the numbers as SMS blacklist Solution: Pionex’s SMS channel may be shared with other providers, please confirm whether the number for sending SMS verification…
If you cannot receive the email verification code, please check whether the following conditions exist: 1. Logged in to the wrong accountSolution: Check your email or SMS for a verification code for registration. If not, it means that you have…
If you find that your email service provider is pushing Pionex emails into your spam folder, you can follow the below instructions to whitelist Pionex’s email addresses. Gmail 1. Log in to your Gmail account and go to [Settings] – [See all settings].…
What are crypto withdrawal fees? Withdrawal transactions to crypto addresses outside of Pionex typically incur a “transaction fee” or “network fee”. This fee is not paid to Pionex but to miners or validators, who are responsible for processing the transactions and securing the…
If you get a “2FA code error” when entering the Google Authentication code, please try the following methods: Synchronization time: For the iOS system, please set the system time zone of your phone (if there is still show error, could…
Pionex has provided purchase crypto with fiat currency (You need to pass KYC LV.2 first) Web Buy crypto – Express You can use your fiat currency to purchase cryptocurrency on the Purchase page. Currently, we provide USDT for purchasing. Meanwhile, Fiat that…
Answer You can request history of your transaction for tax purposes by requesting the transaction history through our support at [email protected] . Since trading using bot will having a very high frequency, the data history only accessible through requesting it…
Answer All of people in the world can use Pionex, but there might be several restriction. For example, U.S. resident cannot trade leveraged token inside Pionex. But for spot market, it is available for everyone.
Answer You can reach us at [email protected] and dont forget to put subject with your problems. You also can reach our daily admins at our telegram group t.me/pionexEN , make sure you only ask inside the group. Admin will never…
Answer There is no minimum deposit. However, there is a minimum to to do a manual trade or create a bot. The minimum required to create a bot depends on the number of grids and the minimum trade of the…
After depositing coins in your Pionex account, you need to convert your coins to USDT. Because you cannot set up a bot in USDT market without USDT. If you want to set up a bot in BTC market, you need…
