There are usually the following reasons why cannot able to log in. Please check them one by one.
Wrong Account
- Pionex accounts can be registered with an Email or phone number as an account. And if you have multiple accounts, please check whether the password or verification code you entered corresponds to the account.
Incorrect password
- Please check the caps of your password and whether you enter any extra spaces.
- If you forget your password, please click “Forgot Password” and reset it. Tutorial
Sign-in failed 5 times in a row due to 2FA or wrong password input
- The situation will trigger the risk control of your account, for safety reasons, please wait for 30 minutes and sign in again.
Network Environment
- Please check your internet environment and refresh the browser, we suggest you can try to log in on Chrome with incognito mode.
Can’t log in on the APP
- If your APP is not the latest version, it may display the account password error when logging in, please update your APP to the latest version.
APP download link: https://download.pionex.com/?lang=en-US
If the above still can not solve your problem, please enter Live chat or send an email to [email protected] and provide the account you want to log in to, and we will check the possible situation for you. Thank you!