Last updated: August 25, 2026
You can suggest a new Pionex trading bot or feature through official Live Chat or a Pionex Help Center request. Use an official support route so the idea has clear context and a record. Do not rely on an unsolicited social-media direct message.
Contents
Use an official submission route
- Open Pionex on the official website or app.
- Start Live Chat or open the Help Center request form.
- State that the message is a product suggestion.
- Describe the problem before proposing the feature.
- Keep the ticket or conversation reference.
Pionex’s account-safety guidance directs questions and issues to Live Chat or a support request. Social accounts can share announcements, but a public reply or direct message is easier to impersonate and may not create a useful product record.
What to include in the suggestion
| Detail | Useful example |
|---|---|
| User problem | What task is difficult with current bots? |
| Market condition | Range, trend, accumulation or another clear use case |
| Rules | Entry, order, exit and restart behavior |
| Risk controls | Maximum exposure, stop conditions and leverage limits |
| Evidence | Reproducible workflow, not a profit promise |
Keep an idea separate from a bug report
A product suggestion asks for new behavior. A bug report shows that current behavior differs from the documented or expected result. For a bug, include the time, device, app version, exact steps, expected result and actual result. Remove account numbers, balances and other sensitive information from screenshots.
Protect your account
- Never share a password, 2FA code or recovery key.
- Never send funds to someone claiming to review a feature idea.
- Do not expose API credentials or account identifiers publicly.
- Verify official domains and support channels.
- Treat unsolicited direct messages as suspicious.
What happens after submission
Support can record or route the idea, but submission is not a promise that Pionex will build it. Product feasibility, demand, security, liquidity, compliance and maintenance all affect decisions. Wait for an official announcement or the live product interface before treating a feature as available.
Use Pionex’s Help Center request form or official Live Chat. Read the Pionex account-safety guide before using social channels.
Frequently asked questions
Where can you suggest a new Pionex trading bot?
Use official Pionex Live Chat on the website or app, or submit a request through the Pionex Help Center. These routes create a clearer support record than a public social post.
Can support guarantee that Pionex will build the idea?
No. Support can record or route a suggestion, but product teams decide whether, when and how a feature enters development.
What should a useful bot suggestion include?
Describe the user problem, intended market condition, entry and exit rules, required pair or asset, risk controls and how success would be measured.
Should you send account details with a public suggestion?
No. Never post passwords, verification codes, API secrets, balances or private account information on social media or in a public group.
Is a direct message from a social-media admin official support?
Do not assume it is. Pionex warns about impersonation. Use official Live Chat, the Help Center and official verification tools rather than unsolicited direct messages.
Can you report a bug through the same route?
Yes. Label it as a bug, include reproducible steps, platform and app version, time, expected result, actual result and a screenshot with sensitive data removed.
How can you follow up on a submitted idea?
Keep the support request or ticket reference and reply in the same thread. A product announcement or live interface is stronger confirmation than an informal response.
Feature submissions do not create a development commitment, delivery date or profit guarantee.
