Last updated: August 25, 2026
A missing Buy Price does not by itself prove that a Pionex trading bot failed. First identify the bot type and check whether the initial order actually filled. The field can also differ by product, order state and price basis, while an old app view may need to refresh.
Check these five items first
- Confirm the exact bot type and trading pair.
- Check whether the bot is opening, running, paused, closing or closed.
- Open completed orders or transaction history and look for an executed initial buy.
- Compare the order’s price basis with the current market price shown.
- Refresh the page or reopen the current app version, then compare the web view if available.
CMP and Buy Price are not the same field
CMP commonly means current market price. Buy Price should describe a configured or executed purchase according to the product. CMP being above a planned buy price does not prove that the order filled or that every bot view must display the same field.
Order state matters
| State | What to verify |
|---|---|
| Waiting to trigger | The condition may not have been reached |
| Opening | The initial order may still be processing or unfilled |
| Running | Use completed orders to confirm actual fills |
| Paused or out of range | The strategy can be active without new eligible trades |
| Closing | Settlement can still be processing |
Bot type changes the meaning
Smart Trade Limit Mode has a configured Buy Price. Spot Grid can use an initial purchase and many later grid fills, so a single buy price may not describe the whole position. Futures products also distinguish last price, mark price, entry price and liquidation price.
When a refresh is reasonable
After saving the order ID and screenshots, refresh the bot page or reopen the app. A stale display can update, but refreshing does not change whether an order actually filled. Use order history as the stronger evidence.
When to escalate
Pionex’s bot-error guide says an order stuck for more than 30 minutes while opening or closing can be observed for up to one hour. If it remains stuck, contact Support with the account identifier and an order screenshot. Never share your password or verification codes.
Use the current Pionex bot-error guide, Spot Grid guide, or Smart Trade guide for the product involved.
Frequently asked questions
Why is my Pionex bot not showing a buy price?
The field can be missing because the initial order has not filled, the bot type uses a different metric, the order is still processing or the app view needs to refresh. Check order history before assuming failure.
What does CMP mean on a bot screen?
CMP commonly refers to current market price. Compare it with the exact price basis and order status shown for the product rather than treating it as the bot’s executed buy price.
Does CMP above my planned buy price prove the order filled?
No. A fill depends on the order type, submitted price, pair, available liquidity and actual order status.
Where should I check for the executed price?
Open the bot’s details and review running orders, completed orders or transaction history for the exact pair and order.
Should I force-close and reopen the app?
Refreshing or reopening can resolve a stale display, but first save the order details and confirm that the bot itself remains active.
Can different bot types show different price fields?
Yes. Spot Grid, Smart Trade and Futures products use different entry, average, last, mark and liquidation price concepts.
When should I contact Pionex Support?
Contact Support if an opening or closing order remains stuck after the documented observation period, the history contradicts the bot status, or the display remains missing across current app and web views.
This article is informational. The live order record and Pionex Support are authoritative for an account-specific issue.
