What is an emergency contact?
Protecting the safety of your assets is our top priority. By setting up an emergency contact, you can designate someone you trust. If your account stays inactive for a certain period, we will first try to reach you; if we still cannot reach you, we will notify your emergency contact using the details you provided.
In special circumstances, your emergency contact may be eligible to assist with changes to or the transfer of your account assets.
How to add an emergency contact
1. Open the app and go to Profile → Security Settings → Advanced Security Settings → Emergency Contact.
2. Before adding, please read the feature description on the page. Then tap Add Emergency Contact.
3. Enter the emergency contact’s details:
Tap Next when done.
4. Set the notification timing:
What the settings above mean: if your account has no activity for one year, we will begin trying to contact you; if you do not reply or show any account activity within one month after that, we will begin contacting the emergency contact you set up.
Tap Save when done.
5. Review your emergency contact details again, confirm they are correct, tap Confirm, and complete identity verification.
6. Once verified, the contact is added. You can view the contact’s details on the Emergency Contact page and edit them anytime.
When will we contact your emergency contact?
If your account stays inactive (no login) throughout the account dormancy period you set, we will first try to reach you by email and SMS.
If, after the response window you set has ended, we still have not received a reply from you or detected a new login, we will contact your designated emergency contact by email and SMS. Follow-up messages will be sent every 10 days until a reply is received or your account logs in again.
During this period, the process will stop automatically as soon as you log in again.
