lzw

Joined: October 12, 2021
Articles: 1380

Uncategorized

Why are there coins with no deposit or withdrawal options on the transfer tab?

The 1st time i made a profit of 1.47 % and 2nd time 1.54%, even after deducting the .005% fees shouldn’t my balance increase? Answer Most coins on pionex are availabe for deposit and withdrawal. pionex do not support all…

lzw
August 26, 2021

Uncategorized

What app do you guys use for price alarm? Bituniverse is acting up… either not throwing alert or alert triggered at wrong price

Answer We do have price alarm bot in our Telegram Group! You can use it right from our telegram group at t.me/PionexEN , or you can add it by yourself in t.me/satoshiworldpricebot

lzw
August 26, 2021

Uncategorized

Is USDC offered as a stable instead of Teather on the platform? I'm sure everyone's nervous with the recent news

Answer Yes! We do offer USDC Trading pair now. The pair listed for trading against USDC will be added more in the future, for now we support 3 pair for trading against USDC : BTC , ETH, and BNB. You…

lzw
August 26, 2021

Uncategorized

Can we add fund to smart trade? or editing it? and how can we close it with market price?

Answer Unfortunately you cannot add fund to smart trade or editing it. There’s 2 condition of smart trades, the first one is the one that already bought the token, the second one is the one that hasn’t buy the token…

lzw
August 26, 2021

Support Center

How Do You Sort or Export Pionex Trade History?

Need ordered Pionex trade records? Use Transaction History filters for review or request an export file. Learn the app path, limits and safe record checks.

lzw
August 26, 2021

Uncategorized

Grid profits are showing more than the release profit. Can’t we release all of grid profit?

Answer There’s some requirements and calculation for releaseable profit that can be released without make the bot stopping. If you want to take all the total profit, you can stop the bot and sell all remaining tokens to convert all…

lzw
August 26, 2021

Uncategorized

Pionex has futures wallet but there is not any place for trading futures?

Answer We support futures trading up until June 2021 , after that the futures trading is terminated. Futures wallet function is for showing the futures position from Spot-Future Arbitrage Bot. For manual futures trading , it is no longer supported.…

lzw
August 26, 2021

Uncategorized

I made a transfer in bnb and did not put the memo and the bnbs have not reached my account

Answer You can submit a support ticket thorugh our support email [email protected] . Please include your account email, Tx ID of your withdrawal, and screenshot of your withdrawal to the email.

lzw
August 26, 2021

Uncategorized

Anyone tried to transfer xrp to Pionex successfully? I have transferred xrp to Pionex but haven’t received yet , what is happening?

i transferred my XRP to Pionex but haven’t shown in my acc.usually take how long ? Answer XRP deposit time is depend on xrp network. Usually it arrives less than 10 minutes in normal time. But in several occasion, your…

lzw
August 26, 2021

Uncategorized

Hi I can't execute ai trading parameters on infinity grids today, it said invalid parameters, is there any problem or maintenance?

Answer Invalid Parameters error means you put wrong parameters to the bot. Make sure you put the correct parameters, including comma for lower price, or the percentage profit per grid. You can ask for assistance to set up the bot…

lzw
August 26, 2021