lzw

Joined: October 12, 2021
Articles: 1370

Uncategorized

Anyone tried to transfer xrp to Pionex successfully? I have transferred xrp to Pionex but haven’t received yet , what is happening?

i transferred my XRP to Pionex but haven’t shown in my acc.usually take how long ? Answer XRP deposit time is depend on xrp network. Usually it arrives less than 10 minutes in normal time. But in several occasion, your…

lzw
August 26, 2021

Uncategorized

Hi I can't execute ai trading parameters on infinity grids today, it said invalid parameters, is there any problem or maintenance?

Answer Invalid Parameters error means you put wrong parameters to the bot. Make sure you put the correct parameters, including comma for lower price, or the percentage profit per grid. You can ask for assistance to set up the bot…

lzw
August 26, 2021

Uncategorized

Greetings, when a trading bot stops without having performed any operation, do they charge you commission?

Answer Trading fee only charged if there is some trading activities such as buying or selling. If the bot is not doing any trades activity, there’s no fee to be paid. Please double check your bot activity, if its already…

lzw
August 26, 2021

Uncategorized

Can you show me where is AI trading to copy in new version? I can not find it out in new app I only see “copy trade”

Answer The feature menu that showing AI trade list with highest APR has been removed in new updates, now you can see the AI trading to copy right after you click the create button. There will be a menu which…

lzw
August 26, 2021

Uncategorized

What if you forget the gogleotenticator QR code on pionex

Answer Send an email with the email you registered in Pionex to [email protected] with the subject : “Reset Google Authenticator”, and the content of the email:“(1) Account nickname,(2) Account registration time,(3) Which trading pairs have been used for the grid…

lzw
August 26, 2021

Uncategorized

Is there a push notification in the Pionex app for example successful order matching?

Answer The push notification is not yet implemented for now, but we will add more feature to make our User Interface and User Experience better in the future. Stay tune with us !

lzw
August 26, 2021

Uncategorized

Say I have 1 billion dollars. How many MBTC/USDT bots can I run.

Answer My understanding is 30 total bots. However I was talking to someone else and they posted a pic that made it seem 30 bots PER PAIR. So I want to clarify.

lzw
August 26, 2021

Uncategorized

When to support the DGB withdrawal and deposit?

Answer There’s no exact time when we will support DGB for withdrawal and deposit , but we will surely add more tokens supported in our deposit and withdrawal list. For now, please use the currently supported token for deposit and…

lzw
August 26, 2021

Uncategorized

Impossible to create Leveraged and Margin robots. Does anyone know what is going on?

It gives an error that it cannot be created with more than 50% of the total balance, but not even with 15% does it allow the Robot to be created Answer If you have trouble to setting up bot, you…

lzw
August 26, 2021

Uncategorized

Question : infinity Bot supposed to buy back my cryptos, but my crypto counting decreased dramatically, is this the infinity Bot problem?

Answer Infinity Bot will buyback as the price goes down, and sell some portion as the way goes up. If price goes up, your tokens amount will be reduced to the selling in grid fashion along the way up, but…

lzw
August 26, 2021