Answer When you want to close the bots, there will be a trigger option for you to choose, which is “Don’t sell” and “Sell” all remaining tokens. You can choose what you want to do with the remaining tokens held…
Answer Since your position might already been getting auto-deleveraged, the profit is used as margin for the futures position. But don’t worry, if you want to realize all those profit, you can close the bot and realize the profits from…
Answer Pionex not yet support deposit and withdrawals for WOO Token, but we will add more tokens to be supported in the future ! Stay tune with us, for now you can use this list of tokens that can be…
Answer Yes it is ! You need to updates your Android application through Play Store to the latest version in order for you to use the Moon Bots. Check out the updates change logs and give it a shot !
Answer No we have not. The only Official Pionex main Telegram group is t.me/pionexEN , with several communities channel such as Indonesian channel t.me/pionexid , Spanish channel t.me/pionexes
Answer Yes it is ! You can set up the bot and keep your phone or laptops turn off. The bots will be kept on our server so you dont need to worry to have active phones or laptops doing…
Answer Hi there ! Unfortunately for now it is impossible to add tokens instead of USDT into rebalancing bots. You can convert them first into USDT before adding them into the running Rebalancing bot.
Answer Business days of Pionex Support refer to Monday – Friday working days. Saturday and Sunday is not counted for the business day. But still you can request support or service through email, or everyday technical assistance through our Telegram…
Answer You need to use the right network for transfering USDT from Kraken into Pionex. There are multiple networks you can use to transfer USDT from Kraken to Pionex, ERC20 (using ethereum), TRC20 (using Tron Network) , and Omni (using…
Answer Sure we hear your request ! Now Pionex support add investment feature for Rebalancing Bot. You can add more investment to the current running Rebalancing Bot easily without having to sell everything and start the new bot! Update your…
Answer Trailing buy will help you trail your buy price with certain percentage of movement, so you will get a better buying price compared to the limit order. Meanwhile trailing take profit will help you to trail your selling price,…
Answer Reserve fee mean that it keeps some portion of the initial investment to pay the fee later on. This is some kind of “deposit” for fees so the trades later pay fees from this pool. For releaseable profit calculation,…
Answer We hear your request! Now you can add more investment in multi-coin Rebalancing Bots. Update your apps to the latest version, and go to your running bots section. You can add investment for your Multi-coin rebalancing bot there without…
Answer Reverse grid bot works exactly the same as grid bot, it will buy lower and sell 1 grid higher than its initially bought. The only difference between grid bot and reverse grid bot is the notation it used as…
Answer Releasing the profit using release profit feature will give you usable fund from the profit of the bot and unused reserve fee inside the bot. If you dont release this, the fund will kept inside the bot waiting to…
Answer Spot-Future Arbitrage Bot is better during the high positive funding fee period. As long as the funding fee is positive, you can run the Arbitrage Bot. It is suggested to run it for a long time in months or…
Answer You can find the order book for manual trading in the manual trade page. When you go to trade and then choose manual, you can see at the top area there shown an orderbook for the pair you have…
Answer It is api stability issues, since this variable is the most important. For our users, we need to make sure nothing major will happen to them. It is explained in the announcement
Answer There’s no pause feature , but if you wish to do so, you can re-create the bot and change the lower limit price to price what you want Or create new bot with new trigger price to start if…
Answer Its okay , it will be auto deleverage. Since spot position will profit, so it will close some of it to recover on the futures side In term of liquidation , since the spot will profit as much as…
Answer Check blockchain Explorer using the given txid, as long as its success in blockchain, ask your other provider support about the deposit
But after stopping the bot and selling my AVAX, the amount of USDT in my account was the same as when I started the bot, aka my investment. Though: the parameters showed that there was an amount of USDT held…
Answer Yes, it happens. The predicted APY is plotted on (very recent) history. It can’t say a specific number for current market conditions or what’s coming 😌 Currently the market shifted quite a bit.
So the % refers to the amount of profit, because 0.05% of that is fee, but at the same time to the space between grids, is that correct? Answer Yes, but the profit per grid shown at apps is already…