Are the new moon bots accessible on android?
Answer Yes it is ! You need to updates your Android application through Play Store to the latest version in order for you to use the Moon Bots. Check out the updates change logs and give it a shot !
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Have you created a new telegram channel with rebalancing?
Answer No we have not. The only Official Pionex main Telegram group is t.me/pionexEN , with several communities channel such as Indonesian channel t.me/pionexid , Spanish channel t.me/pionexes
Is poinex cloud base? I mean, can I set it on and put my phone or laptop off whiles it is still making money for me?
Answer Yes it is ! You can set up the bot and keep your phone or laptops turn off. The bots will be kept on our server so you dont need to worry to have active phones or laptops doing…
Hello. Is it possible to add the tokens instead of usdt to launch the rebalancing bots ?
Answer Hi there ! Unfortunately for now it is impossible to add tokens instead of USDT into rebalancing bots. You can convert them first into USDT before adding them into the running Rebalancing bot.
I have been using rebalancing bot for 20 days and it has only made 4 transactions is it because both coins have been bullish or?
Answer Rebalancing bot has 2 ways to rebalance the tokens, first is time based, second is threshold based. Using time based will always rebalance your basket periodically every x period. Meanwhile threshold based makes the rebalancing bot only do rebalance…
What are the business days of the pionex support, also are Saturdays and Sundays included?
Answer Business days of Pionex Support refer to Monday – Friday working days. Saturday and Sunday is not counted for the business day. But still you can request support or service through email, or everyday technical assistance through our Telegram…
Hi, someone knows how to transfer USDT from kraken? I have an issue doing this
Answer You need to use the right network for transfering USDT from Kraken into Pionex. There are multiple networks you can use to transfer USDT from Kraken to Pionex, ERC20 (using ethereum), TRC20 (using Tron Network) , and Omni (using…
Hi, can we have add fund feature for rebalancing bot? It's a hassle if we have to sell everything to add additional funds to the bot
Answer Sure we hear your request ! Now Pionex support add investment feature for Rebalancing Bot. You can add more investment to the current running Rebalancing Bot easily without having to sell everything and start the new bot! Update your…
Whats the difference between trailing buy and trailing take profit?
Answer Trailing buy will help you trail your buy price with certain percentage of movement, so you will get a better buying price compared to the limit order. Meanwhile trailing take profit will help you to trail your selling price,…
What does the reserved fee mean? is that the fee that has been spent by the bot, or is it like some amount 'pre-reserved' for a certain period. Any reason why the releasable amount is $0? should be some, even minus the fees right
Answer Reserve fee mean that it keeps some portion of the initial investment to pay the fee later on. This is some kind of “deposit” for fees so the trades later pay fees from this pool. For releaseable profit calculation,…