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How to reset Google Authenticator

The application process for resetting Google Authenticator:

Please use your email account to send an email with the subject of “Reset Google Authenticator”, and the content of the email should include the following info:

  1. What’s the account nickname?
  2. What’s the account registration date?
  3. Which trading pairs have been used for the grid bot?

Email the above info to Our customer service staff will review your application and reset the Google Authenticator for you within 1-3 working days after receiving the application.

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