How to reset Google Authenticator
The application process for resetting Google Authenticator:
Please use your email account to send an email with the subject of “Reset Google Authenticator”, and the content of the email should include the following info:
- What’s the account nickname?
- What’s the account registration date?
- Which trading pairs have been used for the grid bot?
Email the above info to firstname.lastname@example.org. Our customer service staff will review your application and reset the Google Authenticator for you within 1-3 working days after receiving the application.