Last updated: August 25, 2026
If you deleted the Pionex entry from Google Authenticator, use Pionex’s current Google Authenticator reset flow and bind a new setup key. The old instruction to send a fixed sentence by email is outdated. The correct path depends on whether you can still sign in.
Contents
Choose the recovery path that matches your access
| Your situation | Starting point | Expected action |
|---|---|---|
| You are signed in | Account security settings | Use the Google Authenticator reset or change control |
| You can reach sign-in but have no code | Security recovery on the sign-in flow | Start the Google Authenticator reset process |
| Normal verification cannot be completed | Official manual reset path | Submit the requested identity and account evidence |
If you are still signed in
- Open Pionex account security.
- Select the Google Authenticator reset or change option shown.
- Complete the required email, phone, identity or security checks.
- Scan the new QR code or enter the new setup key.
- Confirm that a fresh six-digit code works before leaving the page.
If you cannot sign in
Open the official recovery option from the Pionex sign-in flow and select the Google Authenticator problem that matches your case. If automated verification fails, use Pionex’s manual reset route. Follow only the fields displayed by Pionex and keep copies of the case reference.
Protect the account during recovery
- Use only pionex.com or support.pionex.com.
- Do not send a password, wallet seed, private key or full one-time code.
- Do not reuse a QR code exposed in a screenshot.
- Read any temporary withdrawal restriction before confirming the reset.
- After recovery, review recent sign-ins and account activity.
Use Pionex’s current Google Authenticator reset guide and Account Management help section.
Frequently asked questions
Can you recover the old Pionex Google Authenticator QR code?
Do not rely on recovering or reusing an old secret. Follow Pionex’s current Google Authenticator reset process, then bind the newly issued key or QR code.
What should you do if you are still signed in to Pionex?
Open the account security settings and use the available Google Authenticator reset or change control. Complete every identity and security check shown in the live flow.
What if you cannot sign in because the authenticator entry was deleted?
Use the Google Authenticator reset option in the sign-in or security-recovery flow. Pionex provides a separate manual reset path when normal verification cannot be completed.
Should you email a reset sentence to Pionex?
The old email-only instruction on this page is outdated. Use the current official reset workflow and official Support channel instead of relying on a fixed email phrase.
Will resetting Google Authenticator restrict withdrawals?
Security changes can trigger a temporary withdrawal restriction. Read the exact warning in the current reset flow before confirming.
What evidence may Pionex request during a manual reset?
The live recovery process may request identity and account evidence. Submit it only through the official Pionex flow and never share your password, recovery seed or private key.
What should you save after binding Google Authenticator again?
Store the new setup key or recovery information securely and offline, confirm the code works, and keep backup access separate from the device running the authenticator.
Security controls can change. The current signed-in or account-recovery screen is the operational source for your account.
