What should I do when I need to enter a Google Authenticator code, but my Athenticator also needs re-pairing with Pionex.

The only solution offered is to qr code from the old phone but thats impossible when it’s the same phone that’s been factory reset. So I can’t access my account at all right now.Thanks


Send an email with the email you registered in Pionex to service@pionex.com with the subject : “Reset Google Authenticator”, and the content of the email:
(1) Account nickname,
(2) Account registration time,
(3) Which trading pairs have been used for the grid bot.

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