“You’re not able to decrease your position in the spot market while the auto-deleveraged happen to your futures position.
The price surge rapidly and you got liquidated on your short position cause you’re not able to close your futures position in advance.”I read that the arbitrage safu fund would refund you only up to the profit from arbitrage. Is this the profit of all your bots (including the ones you closed already), or just the bot that couldn’t liquidate?
Hello , It will only be calculated when you chose to join SAFU program.
It will apply to these situations：
When the spot or contract system of Binance or Huobi aggregated by Pionex fails, resulting in an inability to trade and transfer, and finally resulting in loss of the principal of the user (i.e., when the total profit is negative)
When the spot or contract system of Binance or Huobi aggregated by Pionex fails, resulting in an inability to trade and transfer money, and finally resulting in the user being unable to shut down the Spot-Futures Arbitrage bot and generating a negative funding fee
When the spot price rises rapidly, resulting in the liquidation of the contract position, and the spot price falls rapidly at this time, resulting in the loss of principal before the spot can be sold
When the spot is automatically reduced due to the rapid decline of the spot price, the spot price continues to fall at this time, and the spot has not yet had time to sell, resulting in a loss of principal
For details, please take a look at our tutorial：https://pionex.zendesk.com/hc/en-us/articles/360062079894-Pionex-s-Arbitrage-SAFU-Program